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Technical Writer I

Mobile Heartbeat - Waltham, Massachusetts

Job Code: 26839-13917



For us, at Mobile Heartbeat™ improving the way clinical professionals communicate and collaborate is a calling. We’re seeking talented, creative professionals who feel the same way.

Here you’ll be part of a team that’s passionate about building great solutions that empower our customers to do great things. You’ll work in an environment that’s energized by new ideas and fresh thinking. And we have fun doing it.

At Mobile Heartbeat, you’ll be working with cutting edge technologies and having a direct impact on healthcare delivery in hospitals across the United States. Our MH- CURE product is used by nurses, doctors and other care providers across a range of hospitals, providing secure clinical communication, access to patient data and care teams as well as delivery of alerts and alarms.

In this role, the Technical Writer I is primarily responsible for customer-facing product documentation using MadCap Flare. Using DITA (Darwin Information Typing Architecture) methodology and a mix of variables and conditions, you will create single-sourced content that can be reused in multiple deliverables and in multiple forms.

The Technical Writer I reports to the Technical Documentation Manager and is a member of Technical Solutions & Support.



  • The majority of work (70% of job) involves developing and maintaining User Guides, Customer ChangeLogs, Upgrade Guides, and any other required documentation
  • Create content that can be delivered in multiple forms: PDF, HTML, and possibly other modes of delivery without post-production requirements
  • Apply consistent application of branding and styles
  • Capable of backing up other technical writers when required. (20% of job)
  • The technical writer will participate in agile planning and practice. This requires project and time management skills. (5% of job)
  • All deliverables require subject matter expert (SME) reviews and documentation approvals. (5% of job)
  • Occasional travel required

Required Skills, Education and Experience

  • Bachelor's degree in English, Journalism, Technical Writing, or a degree with a certificate in Technical Writing
  • Proficient in Microsoft Office applications (e.g., Word, PowerPoint, Excel, and Outlook)
  • Excellent written and verbal communication skills
  • Strong attention to detail
  • Able to write in explanatory and procedural styles for multiple audiences
  • Skilled at prioritization and multi-tasking
  • Ability to transform large amounts of data into consumable topics
  • A passion for technology
  • 0-1 years of relevant experience
  • Good project management skills
  • Excellent writing skills
  • Flexibility

Beneficial Skills and Experience

  • Previous experience working in a technical writing position or role is a plus
  • Experience with MadCap Flare or other topic based writing tool
  • Experience with, or knowledge of DITA
  • Experience with Adobe Acrobat.

Job Location

Waltham, Massachusetts, United States

Position Type


Last Edited: 01/28/2019


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Hospital Corporation of America

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